Frequently Asked Questions

Everything you need to know about shopping with Poppy.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with tags still attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Do you ship internationally?

Yes, Poppy ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.

Are your materials sustainably sourced?

At Poppy, we prioritize ethical manufacturing and use organic cotton and recycled fabrics in over 60% of our current collection.